c555 Privacy Policy

1.1 Registration and Account Information

When you create an account on c555, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Preferred language and currency
• National ID card or passport details (for identity verification)

This information is used for account management, age verification (21+), and fraud prevention.

1.2 Financial and Payment Information

We collect payment-related information to process deposits and withdrawals. On c555, we support only the following methods: bKash, Nagad, Rocket, Upay, and bank transfer. We never store full bank account or card numbers — only transaction references and the last digits of an account are saved.

1.3 Usage Data and Log Information

When you use the c555 platform, the following information is collected automatically:

• IP address and device type
• Browser type and operating system
• Pages visited and session duration
• Game history and betting activity
• Cookies and tracking tokens

This information is used to improve platform performance and ensure security.

2.1 Service Delivery and Operations

Your information is primarily used to operate c555's services properly. This includes account verification, transaction processing, managing gaming activity, and providing customer support.

2.2 Security and Fraud Prevention

Collected information is analysed to ensure account security and prevent unauthorised access. If suspicious activity is detected, we take immediate action and notify you.

2.3 Responsible Gaming

We monitor your gaming activity to ensure responsible gaming principles are followed. If signs of excessive use are observed, we take steps to offer support. The use of information for this purpose is entirely for your wellbeing.

2.4 Product Improvement and Personalised Experience

By analysing your preferences and usage patterns, c555 presents more relevant games and offers for you. This analysis is fully automated and never reveals your core identity.

2.5 Legal and Regulatory Obligations

In certain circumstances, necessary information may be provided to authorities to fulfil legal obligations. In such cases, applicable law is always followed and only the minimum required information is provided.

3.1 SSL Encryption

All data exchanged between you and our servers on c555 is fully encrypted using TLS/SSL technology. As a result, no third party is able to intercept or read your information.

3.2 Data Storage and Access Control

Your information is stored on secure servers and only authorised c555 staff can access it on a need-to-know basis. All staff are employed under strict confidentiality agreements.

3.3 Password and Authentication

Your password is never stored in plain form — only an encrypted hash is saved. We recommend using two-factor authentication. Do not share your password with anyone in order to protect your account.

3.4 Response to Data Breaches

In the event of a data breach, c555 will promptly notify affected users and the relevant authorities. We will take swift remedial action and put in place the necessary steps to prevent similar incidents in the future.

4.1 When We Share Information

c555 does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: With payment providers such as bKash, Nagad, Rocket, or Upay to complete transactions.
• Identity verification services: With authorised agencies handling the KYC process to meet regulatory requirements.
• Legal authorities: When required by court order or applicable law.
• Technology partners: Service providers engaged to operate the platform, who work under strict confidentiality agreements.

4.2 Game Software Providers

Pragmatic Play, Spribe, JILI, PG Soft, and other game software providers can see a portion of your gameplay data, as the games run on their systems. However, your personal identity is not disclosed to them.

4.3 International Data Transfers

Our servers and technology partners may be located in various countries. In such cases, we ensure that the applicable international data protection standards are observed in the relevant country and that your information remains secure.

5.1 Use of Cookies

c555 uses cookies to keep the platform running smoothly. Cookies are small data files stored in your browser. We use the following types of cookies:

• Essential cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: To remember your language preferences and settings.
• Analytics cookies: To collect platform usage statistics, which help us improve our services.

5.2 Cookie Controls

You have the option to block or delete cookies through your browser settings. However, disabling essential cookies may prevent certain platform features from working, such as login sessions.

6.1 Right to View and Correct Information

You have the full right to view any information stored in your c555 account and to correct it if needed. You can update your information at any time by going to your account settings.

6.2 Request to Delete Information

You may request that your personal information be deleted. However, requests may be limited where legal obligations, security investigations, or financial transaction records are required by law to be retained for a specified period.

6.3 Data Portability

Upon your request, c555 will provide a copy of your personal information in a commonly readable format. Contact our support team to use this feature.

6.4 Opting Out of Marketing Communications

If you no longer wish to receive promotional emails or messages from c555, use the "Unsubscribe" option in any message or contact us directly. However, important account-related messages cannot be stopped.

6.5 Closing Your Account

You may request to close your c555 account at any time. Even after an account is closed, certain information will be retained for a specified period as required by law.

7.1 21+ Age Policy

c555 is a platform exclusively for those aged 21 and above. We do not intentionally collect any information from minors. If it comes to our attention that a minor has created an account, that account will be closed immediately and the related information will be deleted.

7.2 Age Verification Process

c555 verifies age at the time of registration and, where necessary, at later stages as well. National ID card or birth certificate details are used solely for this purpose and are stored securely once verification is complete.

8.1 General Retention Policy

Your information is retained for as long as your account is active and as long as it is needed to provide services. Even after an account is closed, financial transaction records and identity verification information are retained for a specified period as required by legal obligations.

8.2 Deletion of Information

Once the retention period ends or upon your valid request, c555 deletes your information securely and permanently. This process is carried out using industry-standard secure methods so that deleted information cannot be recovered.

9.1 Process for Policy Changes

c555 may update this privacy policy from time to time. When changes are made, the new version will be published on this page and you will be notified of significant changes by email or account notification.

9.2 Applicability of the Revised Policy

If you continue to use c555 after a new policy is published, it will be assumed that you have accepted the revised policy. If you do not agree with the new policy, please request to close your account.